Request Information

Please complete the form to have a member of our team contact you to discuss your requirements and provide a quotation.

Company Name

Your Name

Telephone Number

Email Address

Or call us on:

01782 667788

Location > Home > Unified Communications Overview

Introduction Unified Communications Video Conferencing Mobility Collaboration Services

"Communication works for those who work at it."

Next Generation Communications

More than just a phone system

Today in business you need more than just a phone system; you need an integrated communication solution, enabling you to communicate effectively across multiple mediums with tight-knit integration into business systems.

Advanced communications systems can bring you:

Reduced costs
Increased flexibility
Investment protection
Remote working abilities
Video conferencing
Desktop / application sharing
Single number reach
Mobility / flexibility
Drive efficiency in communication with customers
All of your communications centralised and unified

Unified communications is about bringing together multiple communications systems, to provide a seamless, effortless communications experience. Taking advantage of today's advanced technology to deliver these interfaces across existing networks, over the internet, to where you are, whether that's at your desk, on the road, or on a laptop in another country.Your communication system is one of the most important aspects of your business that your customers see. Providing your clients with numerous ways in which they can efficiently communicate with you will help to enhance their contact with you, and help to drive efficiencies within your company.

"You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere."

Unified Communications

Integration is key

Having key information available as soon as the customer contacts you (their history, details of all previous contact with you, and all of their contact details) at the click of a button, will help you to deal with that customer as an individual – increasing that customers perception of their value to you.

Integrating your unified communication system with your internal business systems such as your CRM, when a customer contacts you, you instantly have the information pertinent to that customer at your fingertips.

Bringing your voice video and IM communications into applications such as exchange allow you to see all contact history in a single place, providing a comprehensive overview of your contact with customers.

Intuitive access to all of your communications in a single place helps to streamline your working practices. Tying different communications together such as email, voicemail, instant messages, allows you to interact with your clients in a much more cohesive, accessible and efficient manner.

Video Conferencing

Face to face meetings - across continents

Utilising live video conferencing, application & desktop sharing, collaboration software, you can have face to face meetings with your customers / suppliers and other offices, from your desk, reducing the need for time-consuming field trips.

Telepresence

Telepresence helps to bring a personal feel to conference calls, and can dramatically improve the effectiveness of meetings.

Having the ability to have face-to-face meetings with parties around the globe, can considerably alter the way in which you communicate with your business contacts, and the way in which you conduct business. You can have a round table meeting with suppliers in the US from your head office, at the same time as bringing in your European based offices.

"The way we communicate with others and with ourselves ultimately determines the quality of our lives."

Mobility

Take your desk with you

The flexibility of today’s communications systems allow you to extend the boundaries of your office. With single number reach you can take office calls on your mobile, using software on your laptop, anywhere. You can transfer calls seamlessly from your mobile to desktop, conference on the fly, bring in expert parties, and add additional layers to the call such as instant messaging / video.

With mobile applications you can have access to the same information from your mobile that you have at your desktop, allowing you to lookup customer histories, send out documents, arrange video conferences, and handle everyday office communications from wherever you are.

Remote working can help you as a business increase flexibility and disaster resilience, by enabling staff to work from anywhere as if they were in the office.

Collaboration

Drive efficiency through seamless communications

Using instant messaging, voice and video, email, desktop sharing and tight integration with business process systems (such as your CRM) your staff can work together in a much more collaborative manner. Whilst on calls to customers, you can start up video conferences with co-workers in other offices, instant message product specialists for details, and bring the whole experience to your customer’s desktop through the likes of applications such as webex.

Taking advantage of multiple communication methods allows your workers to maximise their efficiency to help drive your business productivity, whilst enhancing your customer’s experience. This tight-knit integration allows you to develop increased team spirit within your office and improve communications across your whole business.

All of this combines to provide a cohesive and proficient interaction with your businesses key users.

"Technology you can trust to help your business succeed."

Services

What can we do for you?

Internet Central view communications as an integral part of a business - in terms of planning, integration and strategy.

We believe that in order to deploy a unified communications system that delivers the best value for a company the whole picture should be considered. Internet central view unified communications not just as a set of technologies that are deployed, but the design, planning, implementation and development of a communications strategy which supports your business plan.

Key stages of the services we provide:

Initial overview meeting
Detailed customer solution consultation
Strategic planning & design
Implementation, training & review
Ongoing development & support
Period strategic review

We understand your unique needs and can design, install, and help you maintain a secure and reliable solution that you can afford. We’ll provide you with a network that's backed by Cisco, customized to meet your needs today, and offers a clear path to tomorrow.