Why Choose IC?

A common question from a prospective customer is why choose IC? Here are just a few reasons why we are more than just another ISP.

95% of support calls answered by UK engineer in less than 30 seconds.
8/10 Queries resolved during the first telephone call.
90% of faults are cleared within 4 hours.
>99.9% Availability
Business Class Network
(Not crammed with domestic users)
Advanced traffic management and prioritisation for business applications.
15 years Industry Experience.

"IC seek quality over quantity, stability & longevity over price wars. This is why many customers have been with IC for 10 or more years"

Location > Home > IC-Connect Overview > Broadband

Overview Connection Types Data Packages Service Levels Check / Buy Now

"Now delivering up to 40Mb/s Broadband with Fibre to the Cabinet (FTTC)"

Broadband Connections

High speed connection to the public Internet network

Dedicated high speed connections were traditionally very expensive items, the Broadband service is in effect a large cooperative system, where the connectivity is centrally purchased and then shared amongst a high number of users (contention) on a best efforts basis.

By sharing the capacity users can all get a slice of the high capacity data network delivered by various technologies including:- ADSL / ADSL2+, Annex M, Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP).

Not all Broadband is the same!

'Broadband Connect' is specifically engineered by IC for business users.

All the service elements are premium services and when combined together culminate in a responsive, consistent quality service. The prices will naturally be slightly higher than a domestic supplier but the demands and requirements between the user groups is also vastly different.

Connected to a carrier grade core network via multiple Tier 1 carriers for maximum speed, efficiency and reliability. IC tailor the service to meet the business customers demands, ensuring that the network delivers the consistent speed and performance demanded by the business user. Coupled with a UK based technical support service and a low contention network, IC provide a complete 'business grade' broadband experience.

"Broadband is Evolving, use the checker on the last tab to see what connectivity options are available to your business"

Connectivity Types

Next Generation Connectivity

Broadband is the collective name and your actual connection to the network could be via different technologies, your connection options will depend upon your location (see check / buy section for your individual options).

21CN - Connectivity (21st Century Network)

This is the next generation network and is currently rolling out across the UK, offering more innovative connectivity options and better price and performance.

ADSL2+ and Annex M
With speeds of up to 20Mb/s download and 2.5Mb/s upload this series of products replaces the traditional 20CN technologies and offers more flexibility, higher speeds and better pricing.
FTTC (Fibre to the Cabinet) & FTTP (Fibre to the Premises)
Speeds of up to 100Mb/s Download for FTTP or 40Mb/s for FTTC and 10Mb/s Upload are available with the latest generation of access products. With rollout of FTTC now underway and FTTP in trial Internet access is really accelerating and evolving allowing much richer content and more innovative services to be used.

20CN - Connectivity (20th Century Network)

ADSL & SDSL
With speeds of up to 8Mb/s download and 832Kb/s upload (asymmetric) on ADSL and 2Mb/s symmetric for SDSL this is the first and traditional broadband access technology. Available in the majority of the UK*.

Notes: FTTC & FTTP connection is to a local distribution device either in premises (FTTP) or in a street cabinet (FTTC) which is connected to the telephone exchange via a fibre optic link, your connection is then from this distribution device via a copper cable using the higher speed VDSL2+ technology.

*Requires a BT landline and is subject to the line quality and distance from the exchange.

"Specifically tailored for business, get the speed and quality needed for commercial applications "

Data Packages

Only pay for what you use at each site

Data Packages determine the amount of data that can be downloaded over a connection within a month during peak hours*. Each site / user simply pays for what they use, ensuring that IC can provide the appropriate capacity and avoid congestion and associated service degrading practices performed under 'fair usage' policies implemented by domestic providers.

The packages available are

Package	Peak Hours Usage*
Home Office This is ideal for single user connections	5GB / Unlimited*
Small Office This is suitable for 1-5 users	50GB / Unlimited*
Medium Office Suitable for small offices 5-20 users	100GB / Unlimited*
Additional data allowances can be added in 10GB blocks

If the above data packages are inadequate for the business then the Broadband Connect product is probably not the right system as this platform is designed for ‘shared use’. Why not see Ethernet Connect products for more details.

*Peak Hours is defined as 7am-7pm Monday-Friday during which the amount of data consumed is measured and deducted from the monthly package allowance. Unlimited access is available outside of the peak hours, data consumed during this period does not count towards the monthly allowance as excess capacity exists within the network.

"If your connection is important to your business, ensure it has the right level of cover & priority"

Service & Care Levels

How important is your connection to your business?

Connections can be tailored to suit your application with the addition of the 'Elevated Service' and increasing service and care levels with 'Enhanced Care'. Making sure your connectivity is appropriate for your business commercial requirements.

Elevated Service

Increase your Upload speed (double or more)
Faster sending of file / emails, more responsive connections for VPN or more Voice calls...
Get priority traffic with a 50% increase in priority above standard connections
Your connectivity takes priority on the network for the more critical sites.
Advanced IP Services
Multiple static IP addresses, SMTP Feeds, Reverse DNS to enable Office applications.

Enhanced Care

3 Hour Response to Fault
vs. Best Endeavours on Standard Care
20 Hour target to Fix
Once reported the engineers aim to restore your service within 20 hours
Weekend working
Should your fault happen on a Friday afternoon then do not worry as engineers will work through the weekend to restore your connection and unlike standard care engineers will attend your site if required at weekends.

Broadband Availability Checker

What services can I get?

Telephone Number:
Post Code:
Please enter either your telephone number or postcode for the location and exchange you wish to check. Please note: that postcode checks are not very accurate and orders cannot be placed without a valid telephone and active BT landline.